Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within a certain amount of days. It may take unto 5 working days for your credit to appear on your credit card.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Dolly Tub, Hollymount, Peterswell, Galway, Ireland, H91 K27R
Sending back your products
To return your product, you should mail your product to: The Dolly Tub, Hollymount, Peterswell, Galway, Ireland, H91 K27R
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping products with a value over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Creating handmade loveliness in a pretty cottage on the Wild West of Ireland. From floral tiles to goats milk soap. See what our life is all about.